Systems and Means of Informatics
2023, Volume 33, Issue 2, pp 79-87
METHODOLOGICAL APPROACH TO THE SELECTION OF KEY PERFORMANCE INDICATORS FOR EVALUATING THE INFORMATION AND TECHNOLOGY ORGANIZATIONS
- A. A. Zatsarinny
- Yu. S. Ionenkov
Abstract
The article presents a methodological approach to the selection of key performance indicators (KPI) for evaluating information and technology (IT) organizations. The value of KPIs in assessing the effectiveness of organizations is shown. The main approaches to the selection of the nomenclature of KPI, including the types of such indicators and requirements for them, are presented.
The proposals have been developed on the KPI nomenclature in relation to IT organizations. It is suggested to use three types of indicators: target, functional, and financial. The proposals on methods for calculating individual indicators are formulated.
[+] References (7)
- Metodicheskie rekomendatsii po formirovaniyu i primeneniyu klyuchevykh pokazateley effektivnosti deyatel'nosti aktsionernykh obshchestv, aktsii kotorykh nakhodyatsya v sobstvennosti Rossiyskoy Federatsii, i otdel'nykh nekommercheskikh organizatsiy v tselyakh opredeleniya razmera voznagrazhdeniya ikh rukovodyashchego sostava: Rasporyazhenie Pravitel'stva Rossiyskoy Federatsii ot 28 dekabrya 2020 g. No.3579-r. [Methodological recommendations on the formation and application of key performance indicators for joint-stock companies whose shares are owned by the Russian Federation and individual nonprofit organizations in order to determine the amount of remuneration for their management: Decree of the Government of the Russian Federation No. 3579-r dated 28.12.2020]. Available at: https://docs.cntd.ru/document/573230645 (accessed April 5, 2023).
- Stenogramma zasedaniya Soveta po nauke i obrazovaniyu 8 fevralya 2023 g. [Transcript of the meeting of the Council for science and education dated 08.02.2023] Available at: https://www.kremlin.ru/events/president/news/70473 (accessed April 5, 2023).
- Drucker, P. 2006. Classic Drucker: Essential wisdom of Peter Drucker from the pages of Harvard Business Review. Boston, MA: Harvard Business Review Book. 221 p.
- Panov, M. M. 2013. Otsenka deyatel'nosti i sistema upravleniya kompaniey na osnove KPI [Evaluation of activities and company management system based on KPI]. Moscow: Infra-M. 255 p.
- Safina, D. M. 2018. Upravlenie klyuchevymi pokazatelyami effektivnosti [KPI management]. Kazan: Kazan University Press. 123 p.
- Parmenter, D. 2007. Key performance indicators: Developing, implementing and using winning KPIs. Hoboken, NJ: John Wiley & Sons, Inc. 236 p.
- Vasil'eva, E.V., N. F. Altukhova, E.A. Deeva, D.A. Dotsenko, and M.A. Kozlov.
2020. Ekonomika informatsionnykh sistem: Upravlenie i otsenka effektivnosti [Information systems economics: Management and performance evaluation]. Moscow: KNORUS. 624 p.
[+] About this article
Title
METHODOLOGICAL APPROACH TO THE SELECTION OF KEY PERFORMANCE INDICATORS FOR EVALUATING THE INFORMATION AND TECHNOLOGY ORGANIZATIONS
Journal
Systems and Means of Informatics
Volume 33, Issue 2, pp 79-87
Cover Date
2023-06-10
DOI
10.14357/08696527230208
Print ISSN
0869-6527
Publisher
Institute of Informatics Problems, Russian Academy of Sciences
Additional Links
Key words
information system; key performance indicators; targets; functional indicators; financial indicators
Authors
A. A. Zatsarinny  and Yu. S. Ionenkov
Author Affiliations
Federal Research Center "Computer Science and Control", Russian Academy of Sciences, 44-2 Vavilov Str., Moscow 119333, Russian Federation
|